Frequently Asked Questions (FAQs)
Community InfoHow do I get in touch with AMI?
You may email AMI anytime at [email protected] or call 720-633-9722 x 0. Monday - Thursday 9am-5pm, Friday 9am-3pm.
HOA Much Are the Assessments?
How much are they? $300 semi-annually due January 1st ($150)and July 1st ($150). Late fees of $25 late fee, $10 collections fee; 8% per year interest, will be assessed if we do not receive them by the 30th of the month.
I used to pay two assessments; one was every other month. Was that HOA? The semi-annual assessment is the HOA assessment. The bi-monthly assessment was the Metro District. As of January 2019, the Metro District assessment has been included in your property taxes. If you have any questions regarding this, please call the Metro District at (303) 779-5710 what do assessments cover?
Trash and recycle services, covenant enforcement, management, social activities, underdrain maintenance, audit and insurance.
how do i pay my assessments?
There are three options.
You can set up a direct debit with the automatic withdrawal form (linked here). This option pulls twice a year as well as anytime there is a balance, between the 3rd and the 10th.It will not stop until you tell us via email to stop it. You can set up your own bank’s bill pay or mail a check. Checks should be made out to Tollgate Crossing HOA; c/o AMI; PO Box 66095; Phoenix AZ 85082-6095. Be sure to include your account #. You can pay online. You will need to set up your online account with the HOA. You will see Make a Payment on the left-hand side. Choose Option 3 for first time set up. It will direct you to the payment site. You will need this information. Association ID: TCHA Management ID: 5540 Property ID or Account #: (Can be found in the upper left corner of your account statement) If you choose to pay via debit or credit card, bank charges at 2.9% courtesy fee. If you set it up with your checking account # and routing number, there is no charge. Sign up for free ACH through www.amihoa.com/ach When and where are the HOA Board Meetings?
Board meetings are held the 3rd Wednesday of every month. Currently, they are being held virtually via Zoom. A link to join the meeting via Zoom or phone is provided before the meeting to homeowners signed up on the HOA website.
How do I get a key card for the pool and clubhouse?
Clubhouse Facilities, access and reservations is managed by the Metro District :
Tollgate Crossing Metro District Management Beau McMahon District Manager Brightstar District Management, LLC OFFICE: 303-551-8870 [email protected] Brightstar District Management, LLC. 9351 Grant Street Ste. 500 Thornton, CO 80229 Who do I complain to about the common area landscape or irrigation?
Please get in touch in with Metro District:
Tollgate Crossing Metro District Management Beau McMahon District Manager Brightstar District Management, LLC OFFICE: 303-551-8870 [email protected] Brightstar District Management, LLC. 9351 Grant Street Ste. 500 Thornton, CO 80229 My trash bin is broken. How do I get a new one? Or my trash was missed
Email [email protected] with name and address and which bin needs to be replaced. We forward this to the dispatch team for the HOA at Waste Management. They will provide a delivery ticket.
I need an extra trash bin. The one provided is not enough for my family and they won’t take my extra bags.
The 2nd trash cart is free but must be requested by calling Waste Management - 303-797-1600 . There are charges payable directly to Waste Management should the homeowner need more than two trash carts.
HOW DO I SIGN UP FOR AUTOMATIC PAYMENTS?
Please complete this ACH form !
My mailbox key is missing, or my mailbox is broken.
TOWER — Post Office™
18555 E SMOKY HILL RD AURORA, CO 80015-9998 Phone 303-699-890 Town OrdinancesAm I responsible for shoveling my sidewalk?
Does the HOA plow the streets of snow?
Does the HOA control parking in the community?
No. The streets are owned and controlled by the City of Aurora. If someone is parking illegally, please call the non-emergency number for the Aurora Police Department.
What if a car seems abandoned and hasn’t moved? – Please call the City of Aurora (303) 739-7000 https://www.auroragov.org/residents/public_safety/public_safety_communications/abandoned_vehicles. They will tag the car and tow it if it does not get moved 
Still have questions?Reach out to us at [email protected] for assistance.
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Covenant MattersMy neighbor’s dog barks continually. What can I do?
The HOA can send out one notice to the neighbor but it if they say their dog isn’t barking, it then becomes a neighbor to neighbor issue. The best way to deal with this issue is to call the Animal Control Officers https://www.auroragov.org/residents/animal_services/field_services/animal_protection_officers
What Colors can i paint my home?
Approved paint schemes can be found by following the link below:
https://www.sherwin-williams.com/homeowners/color/find-and-explore-colors/hoa/aurora/co/tollgate-crossing-homeowners-association-inc/ Owners must select from the Association approved colors, and submit a request for approval to the design review committee prior to making any exterior changes to their home. Design Review ProcessDo I have to have approval to put a hot tub, playset or add plants in my back yard
Yes, our community covenants stipulate that any change you want to make to the exterior of your home and yard require prior approval.
Please submit a request to [email protected]; ensure a faster turnaround by making sure you supply all requested information. Where do I find the application to make exterior changes?
You can download the application here
How do I submit my request?
New design review requests can be uploaded to the HOA portal by going to Login – Association Business and Architectural Control.
Alternatively, you may send your application & attachments to [email protected]. How can I check on the status of my request
The status and questions posted by the Design Review Committee (DRC) can be viewed in the portal by going to Association Business and Architectural Control. The status can be viewed in the portal at any time. You may also send an email to [email protected] anytime for an update.
My request still says “Under Review” and I don’t see any comments from the DRC.
“Under Review” means the DRC is still reviewing your request. The DRC has up to 45 days to review a request. If the DRC has any questions about your request, you will be able to view them in the portal.
I don’t remember my portal login information. How can I reset my login
If you know your username and can’t remember your password, you can reset your password by selecting “Forgot your password” at the login screen: www.amihoa.com.
If you don’t remember your username or have yet to receive it, you can request a login at [email protected]. DO i have to obtain approval to remove a dead tree?
Only if you plan not replace the tree especially if the tree is in the front yard.
How long does it take to get a decision on my request?
The Design Review Committee has up to 30 days to make a decision once all the required information is received. You can accelerate your request by reviewing the checklist following the design request forms to ensure all required information is provided.
Are there any exterior projects, changes, or additions that do not require prior approval?
Some additions, such as flower boxes and storm doors, do not require approval. It is highly recommended the guidelines are reviewed before you start your project to determine if your project will require approval from the design review committee.
What are the minimum landscape requirements
Minimum requirements policy found here.
Is there an approved tree list?
Approved list found here.
What are the fence maintenance guidelines?
Here is a link to the fence guidelines.
What paint colors can i use?
Approved paint schemes can be found by following the link below:
https://www.sherwin-williams.com/homeowners/color/find-and-explore-colors/hoa/aurora/co/tollgate-crossing-homeowners-association-inc/ Owners must select from the Association approved colors, and submit a request for approval to the design review committee prior to making any exterior changes to their home. |
