Frequently Asked Questions (FAQs)
TRASH PICK UPWill WM pickup items that are not inside our containers?
Please ensure all trash and recycling fits inside your containers; WM will not pickup items that are not in their containers unless a pre-paid bulk pickup has been scheduled at least 24 hours in advance. Please note that this includes lawn clippings and other yard waste.
What equipment is included with our service?
Each household will receive one 96-gallon trash container, and one 96-gallon recycling container. Waste Management will only service their own containers and will only pickup items that fit wholly inside their containers.
What if I have more items than what will fit in my container?
One 96-gallon trash and one 96-gallon recycling container for each household are included in our service contract. Additional containers can be acquired for $5/month. Please call Veritas Customer Service at
(303) 670-2236 to arrange for an additional container. Waste Management will not pickup items that do not fit inside the containers, including lawn clippings and other yard waste. Does Waste Management accept large items, like furniture, mattresses, or construction debris?
Please contact Waste Management directly (Email: [email protected] or (888) 496-8824) at least 24 hours before your scheduled pickup day for instructions, pricing, and to schedule a special pickup. The average cost for a large item pickup is $35, but prices may vary based on the item.
Will they pickup appliances?
No, Waste Management is unable to pickup appliances.
What are some examples of items that Waste Management will not pick up?
Colorado law stipulates that trash haulers are unable to accept hazardous materials, including paint, tires, motor oil, ammunition, pesticides, hot coals, propane tanks, caustic materials, medical waste, computers, TVs, and other electronic items. If you have questions about another specific item, please call Veritas Customer Service at
(303) 670-2236. Do I have to bag all of my trash before placing it in the bin?
While this is not a requirement, we recommend bagging and tying trash to help prolong the life of your container, minimize odors, and keep the neighborhood clean on windy days. Please do not bag recycling!
Where should my container be placed?
Please do not place containers on sidewalks, or near other obstructions, like parked cars. Please place all trash and recycle containers at least one foot away from the curb in front of your home.
Who do I contact for general trash/recycling questions, missed pickups, the service schedule or other service issues?
What is the pick-up schedule? – Click this link.
I am new to Crystal Valley – who do I contact to setup my service?
If you are a new homeowner needing to setup service, please call Veritas Customer Service at (303) 670-2236.
Provided on Wednesday 7am.
Bi-monthly recycling pick up on Wednesday. Click here to download the recycling calendar. Waste Management through Veritas -- Customer service calls, other than for large item special requests: go to (303) 670-2236. All large item special requests should be directly requested through Waste Management by contacting them at (888) 496-8824. Q: Will WM pickup items that are not inside our containers? A: Please ensure all trash and recycling fits inside your containers; WM will not pickup items that are not in their containers unless a pre-paid bulk pickup has been scheduled at least 24 hours in advance. Please note that this includes lawn clippings and other yard waste. Q: What equipment is included with our service? A: Each household will receive one 96-gallon trash container, and one 96-gallon recycling container. Waste Management will only service their own containers and will only pickup items that fit wholly inside their containers. Q: What if I have more items than what will fit in my container? A: One 96-gallon trash and one 96-gallon recycling container for each household are included in our service contract. Additional containers can be acquired for $5/month. Please call Veritas Customer Service at (303) 670-2236 to arrange for an additional container. Waste Management will not pickup items that do not fit inside the containers, including lawn clippings and other yard waste. Q: Does Waste Management accept large items, like furniture, mattresses, or construction debris? A: Please contact Waste Management directly (Email: [email protected] or (888) 496-8824) at least 24 hours before your scheduled pickup day for instructions, pricing, and to schedule a special pickup. The average cost for a large item pickup is $35, but prices may vary based on the item. Q: Will they pickup appliances? A: No, Waste Management is unable to pickup appliances. Q: What are some examples of items that Waste Management will not pick up? A: Colorado law stipulates that trash haulers are unable to accept hazardous materials, including paint, tires, motor oil, ammunition, pesticides, hot coals, propane tanks, caustic materials, medical waste, computers, TVs, and other electronic items. If you have questions about another specific item, please call Veritas Customer Service at (303) 670-2236. Q: Do I have to bag all of my trash before placing it in the bin? A: While this is not a requirement, we recommend bagging and tying trash to help prolong the life of your container, minimize odors, and keep the neighborhood clean on windy days. Please do not bag recycling! Q: Where should my container be placed? A: Please do not place containers on sidewalks, or near other obstructions, like parked cars. Please place all trash and recycle containers at least one foot away from the curb in front of your home. Q: Who do I contact for general trash/recycling questions, missed pickups, the service schedule or other service issues? What is the pick-up schedule? – Click this link.
Q: I am new to Crystal Valley – who do I contact to setup my service? A: If you are a new homeowner needing to setup service, please call Veritas Customer Service at (303) 670-2236. |
DESIGN GUIDELINESDesign Guidelines are created to help clarify and regulate the covenant protected community with specific standards expected within the community. Please check the guidelines before making any exterior changes to your home. Some changes such as new landscaping and decks require approval before installation.
You may access this document here. CONTACT THE DRC
EMAIL: [email protected]. Make an appointment with us the 1st Thursday every month between 6:00pm and 7:30pm at the Pinnacle Clubhouse. Email [email protected] or reach out to [email protected] to request an appointment. Or meet with us the 4th Thursday every month for an open discussion with your questions, no appointment necessary. |
HOUSE COLOR CHOICES
The Design Review Committee has compiled several colors you may choose from for exterior painting. Please note you must apply for approval to paint and re-paint your home. The color choices can be found at the Castle Rock Sherwin-Williams and online by following this link.
